FAQ
WHAT ARE THE AVAILABLE FORMS OF PAYMENT?
You can pay by bank transfer, credit card (MasterCard, VISA) or PayPal.
Keep in mind that if you choose “Bank Transfer” or “PayPal” as the payment method, you must indicate the Order Number in the order form. In the case of the “Bank transfer”, the order will not be issued until the payment is received in the bank.
Keep in mind that if you choose “Bank Transfer” or “PayPal” as the payment method, you must indicate the Order Number in the order form. In the case of the “Bank transfer”, the order will not be issued until the payment is received in the bank.
PROBLEMS MAKING THE PAYMENT
If you have problems when making the payment, make sure that they are not caused by the limit that the credit card may have, by its expiration date or by lack of confirmation of payment through an SMS or the App of your bank. If none of these aspects are related to the error and you cannot make the payment by any other method, do not hesitate to contact us through our Contact form.
HOW CAN I KNOW THE DELIVERY TIMES?
- Spain (mainland): shipments are delivered within 24/48 hours, as long as the product is in stock. If the product is not in stock in the store but it is in the factory, the delivery will be made in 6/7 calendar days. In case of “unavailability”: check with store through our Contact form.
- Rest of destinations: to consult check with store through our Contact form.
WHERE IS MY ORDER?
You can track your order through the MRW confirmation email that you received at the time of purchase.
WHAT DAMAGE IS COVERED BY THE PRODUCT WARRANTY AND FOR HOW LONG?
You can find the warranty information in the product manual, located under the product specifications and features.
For any further questions, please contact us through our Contact form.
For any further questions, please contact us through our Contact form.
CAN I RETURN MY PRODUCT?
For returns consult General sales conditions.
If upon receipt of the product, it presents any damage, you have 14 calendar days to process the exchange of your product for a new one. If the product does not work properly after 14 days from its purchase, contact us through our Contact form to assess how we can help you from our After-Sales Service.
If upon receipt of the product, it presents any damage, you have 14 calendar days to process the exchange of your product for a new one. If the product does not work properly after 14 days from its purchase, contact us through our Contact form to assess how we can help you from our After-Sales Service.
DOES BLUESHAPE OFFER REPAIR SERVICES?
Yes, we are the official TAS of Blueshape in Spain and we provide repair services locally, or we manage the sending of the equipment to the factory repair service in case of complex breakdowns.
HOW CAN I REQUEST THE INVOICE?
We will send the invoice to your contact email once the order leaves our facilities. If you need a duplicate you can request it through our Contact form.
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